Ceva Animal Health Pty Ltd (ACN 002 692 426), (hereinafter "Ceva") attaches great importance to the protection of the privacy and data of the users of its site at the following URL address (Adaptil url address tbc) (hereinafter the "Site"). Ceva respects the privacy and confidentiality of the personal information provided by you and adheres to the Privacy Act 1988 and Australian Privacy Principles (“APPs”). Please read our privacy policy (hereinafter referred to as "the Policy") below carefully.

The purpose of the Policy is to inform you in a clear, simple and complete manner about the way in which Ceva collects and uses certain personal information relating to you in connection with the Site, and about the means available to you to control this use and to exercise your rights in relation to it.

Ceva reserves the right in its absolute discretion to alter, amend, or replace this Policy in whole or in part. Where changes to the Policy are material, reasonable notice of the changes will be provided before the changes take effect.

You should always check that you are referring to the latest version of the Policy if you have previously downloaded hard copies of the Policy.

1. WHEN IS YOUR PERSONAL INFORMATION COLLECTED ?

Ceva may collect your personal information on various occasions on this Site.

Sometimes Ceva may collect your data by means of forms, in which the fields marked with an asterisk '*' are considered mandatory and must be completed. 

Failure to do so will make it impossible to access and use some services.

Topic	Data category	Purposes of Collection, Use and/or Disclosure	Legal basis for our processing	Retention period
Account creation	Name   First name   Mail   Name of the dog, breed and age	Managing the creation of your profile and the management of your account	The legitimate interest of managing customer accounts	The data will be processed until the account is deleted. You can delete your account at any time by accessing your account settings.   Your account will be automatically deleted after three years without logging in.
Customer profile management	name, surname, order details, and delivery address	To allow you to review and manage your account, to ensure the proper technical functioning of the site, and to facilitate your navigation and your orders	Necessary for the purposes of the contract between us	Your data will be deleted after a period of 2 years from the last contact with you.
Order management	name, surname, order details, delivery address and billing address	Order processing, supply of ordered products, transaction processing and invoicing, including management of internet and payment fraud and payment incidents, and ensuring deliveries	Necessary for the purposes of the contract between us	Your online order history is kept as long as your online account is active.
Retention of credit card data	Name First name Credit card number Validation date	Payment management	Your consent	The credit card data stored with your consent is kept until you delete your account or if you delete your credit card data.
Collection of customer reviews of products purchased	name, surname, name of dog, review	Allow you to give feedback on the quality of CEVA's services and products	Legitimate interest in maintaining and improving the quality of CEVA services after an order	3 years from the publication of your review.
Customer relationship management	name, surname, name of dog, questions, answers	Handle your questions and complaints by communicating by any means at our disposal	Necessary for the purposes of the contract between us	The data necessary for the management of contract is kept for the duration of our commercial relationship with you.
Contact form for Internet users	Name, Surname, Mail*, Phone*, Country*	Responding to your requests	Legitimate interest in providing follow-up to Internet users	We will process your data for the time necessary to process your request. Your data will be deleted after a period of 2 years from the last contact with you.
Newsletter subscription	Email address*, Name, Surname	Inform you about CEVA news and promotions	Your consent	Your data will be processed for this purpose until you unsubscribe or cancel your subscription to the newsletter.
Management of games	name, surname, address,	Involve you in a game to win prizes and give you the result	Your consent	6 months from the results of the games.
Management and organisation of quizzes	name, surname, name of dog answers to quizzes	Allow you to complete the quiz and provide you with the results	Your consent	6 months from the results of the quizzes.
Cookies	IP address, viewed pages	Keeping the site running Keeping the user connected, Audience analysis Conversion tracking	Your consent	6 months.
Help to find the nearest shop	Real-time location data	Allow you to find the nearest shop selling CEVA products	Your consent	These data are not stored.
Site security and anti-fraud management	IP address, security logs	To ensure the security of the CEVA sites, to secure the authentication of your customer account, the transactions and to prevent fraud during orders	The legitimate interest of ensuring the security of the site and preventing fraud	1 year.
Management of access and correction requests and complaint handling	Name First name Application information	Allow you to exercise your rights to your personal information	Necessary for compliance with a legal obligation	6 years.
Keeping of accounts	name, surname, order, address	Compliance with accounting and tax obligations	Necessary for compliance with a legal obligation	The data necessary for accounting purposes are kept for 10 years.
Legal or regulatory requirements	name, surname, order, address	To disclose your personal information in order to comply with legal or regulatory requests, court orders, subpoenas or legal proceedings, if required to do so by applicable law	Necessary for compliance with a legal obligation	As long as the legal requirements when applicable.

 

2. WHAT IS OUR POLICY ON DATA RELATING TO MINORS ?

Ceva attaches great importance to the protection of the personal information of minors.

Our websites are not intended for minors under the age of 18 and we do not knowingly collect personal information from them. Minors under the age of 18 must have the permission of their parents or guardians before providing personal information.

If we become aware that personal information of minors under the age of 18 has been collected without prior parental consent, we will immediately destroy such data.  

3. HOW LONG IS THE DATA RETAINED AND WHAT IS THE PROCEDURE FOR DELETION ?

Ceva only keeps your personal information for as long as is necessary to achieve the purposes for which it was collected, and, when it is no longer required for these purposes or for Ceva to comply with its legal obligations, Ceva will take reasonable steps to destroy or de-identify your personal information.

These retention periods depend on the purposes of the processing and take into account, in particular, the applicable legal provisions imposing a specific retention period. For further details regarding the retention of your personal information, please see the table set out in section 2 above.

4. WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?

As your personal information is confidential, only persons duly authorised by Ceva by virtue of their functions may access your personal information.  The internal recipients of personal information are, in particular, the departments in charge of invoice management, marketing, customer relations, complaints and the IT department.

Ceva takes all appropriate organisational and technical measures to preserve the security, integrity and confidentiality of your personal information.

We do not sell personal information to third parties for marketing purposes.

Your personal information may be passed on to companies belonging to the Ceva Group,  located in the European Union.

Our authorised service providers may also process your personal information as strictly necessary for the performance of the services we entrust to them: these include service providers in charge of customer relationship management, logistics, management of loyalty programmes, payment management, sending e-mails for marketing purposes, data storage, etc.

In certain circumstances, we may transfer your personal information outside Australia to recipients in countries which do not benefit from data protection laws similar to those in Australia. For detailed information about the providers, please check Annex 1 to this Privacy Policy. In this case, we will secure the transfer and processing with an appropriate legal framework to ensure a high level of data protection, regardless of where your information is processed. For example, we might put in place a data transfer agreement, incorporating data protection clauses for the transfer of personal information from Australia. We may also share data with government agencies and public bodies in accordance with legal requirements.

In the event that any or all of our business or assets are sold, we may share your personal information with the prospective purchaser of those assets.

5. HOW IS THE SECURITY OF YOUR PERSONAL INFORMATION MAINTAINED ?

Ceva takes care to protect and secure your personal information, to ensure its confidentiality and to prevent it from being distorted, damaged, destroyed or disclosed to unauthorized third parties.

When disclosure of data to third parties is necessary and authorized, Ceva ensures that these third parties offer the same level of protection for the data concerned as that offered by Ceva, by requiring contractual guarantees that the data can be processed exclusively for the authorized purposes with all the confidentiality and security required.

Ceva implements technical and organisational measures to ensure that personal information is stored in the most secure manner possible and for the period of time necessary to fulfil the purposes for which it is to be used, in accordance with applicable law.

Although Ceva takes all reasonable steps to protect your personal information, no transmission or storage technology is completely foolproof.

In accordance with the applicable law, in the event of a breach of personal information that is likely to result in serious harm to the persons concerned, Ceva will notify the Office of the Australian Information Commissioner and the affected individuals.

Without prejudice to the foregoing, it is your responsibility to exercise caution to prevent unauthorised access to your personal information and to your terminals (computer, smartphone, tablet, etc.), in particular by choosing a strong password.

6. WHAT ARE YOUR RIGHTS ?

You have the following rights with regard to your personal information:

• Right of access to and correction of your personal information

Ceva takes reasonable steps to ensure that the personal information it collects, uses or discloses is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in the information we hold about you and letting us know if your personal details change.

You are entitled to access and correct your personal information that Ceva holds on request. To request access to and/or correction of your personal information, please contact Ceva’s Privacy Officer using the contact details set out below. After receiving a request from you, Ceva will take reasonable steps to correct the information. Alternatively, you may be able to update your contact information, for example, by logging into your account.

You will not be charged for making an access and/or correction request but you may be charged for the reasonable time and expense incurred in compiling information in response to your access request.

Ceva may decline your access and/or correction request in certain circumstances in accordance with the Australian Privacy Principles. If your request is refused, you will be provided with a reason for our decision and, in the case of a request for correction, Ceva will include a statement with your personal information about the requested correction if you ask us to do so.

• Right to object to direct marketing

You may object at any time to the processing of your personal information for direct marketing purposes, If you do so, please note that you will no longer receive personalised offers.

• Right to lodge a complaint

You may contact Ceva at any time if you have any questions or concerns about this Policy or about the way in which your personal information has been handled.

You may make a complaint about privacy to Ceva’s Privacy Officer using the contact details set out below.

Ceva’s Privacy Officer will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint.

Your complaint will then be investigated. Ceva’s Privacy Officer may ask you to provide further information about your complaint and the outcome you are seeking. Ceva’s Privacy Officer will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.

In most cases, your complaint will be investigated and responded to within a reasonable time, usually within 30 days of receipt of the complaint. If the matter is more complex or the investigation may take longer, Ceva will let you know.

If you are not satisfied with Ceva’s response to your complaint, you have a right to make a complaint to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted by telephone on 1300 363 992 or by using the contact details on the website www.oaic.gov.au.

 

7. HOW TO CONTACT CEVA

If you have any questions about this Privacy Policy and/or wish to exercise your rights as described above, you can contact Ceva by email to (Adaptil contact email tbc) or use the form Privacy policy - Ceva Privacy policy.

 

8. COOKIES POLICY

This cookie policy is applicable when consulting Ceva's website.

When browsing the Site, you may receive cookies sent and managed by Ceva as well as cookies sent from other sites or web servers operated by third parties ("Third Party Cookies").

WHAT IS A COOKIE

The term "cookies" covers all tracers placed on your device (computer, smartphone, tablet) and / or read from it when consulting a website or mobile application (site) or when viewing an advertisement. In particular, they aim to collect information about your browsing on the sites and to send you personalized services.

The cookie identifies the browser of your terminal but never you personally. In addition, a website's server can only read cookies that it has placed itself and does not have access to any other information on your computer or mobile device.

Cookies can either be placed by the server of the website you are visiting "first-party cookies" or by partners with whom this website collaborates "third-party cookies".

 

WHICH COOKIE

TECHNICAL COOKIES

These are cookies that are essential for the proper functioning and navigation on Adaptil website and the improvement of the functionality and performance of the sites.

However, by disabling the use of these cookies, you will no longer be able to benefit from certain features.

These cookies do not collect any personal information.

 

PERFORMANCE COOKIE

These are cookies that gather information on the use made of our sites to improve the content and / or make it more relevant.

They allow us to collect information about how you use the site, the number of visits per page, the time spent on a page, or the number of clicks.

All these cookies are activated automatically when you accept these cookies. However, if you wish to disable them, you are invited to consult the paragraph "Exercising your choice" below.

The information retained may not be used for commercial purposes.

 

ADVERTISING COOKIES

These cookies allow us to present advertisements tailored to your interests and to measure the effectiveness of our advertising campaigns.

Measurement cookies allow us to evaluate the effectiveness of our advertising campaigns

Targeting cookies allow us to know your browsing habits in order to deliver advertisements that may be of interest to you.

Targeting cookies allow us to:

• to collect nominative or non-nominative data through quizzes,
• to know the content of the pages consulted,
• to know the information you have chosen to share when registering on other sites,
• to know the pages and websites consulted during your recent navigations, or just before arriving on the site,
• Know your location.

For these cookies, your consent is required. If you wish to disable them, please review the paragraph "Exercising your choice" below.

 

 THIRD-PARTY COOKIES – PIXEL

We may include third-party cookies that allow you to share content from our sites.

A pixel is an alternative tracking method to advertising cookies implemented in the form of an image. Uploading this image will inform that third party that you have visited their page to share content.

These cookies and pixels are not managed by Ceva and we have no control over the process used by social networks to collect information about your browsing on our sites in association with the personal information they have.

The issuance and use of cookies and pixels by these third parties is subject to their privacy policies.

We invite you to review the privacy policies of these social networks in order to be aware of the purposes of use, including advertising, of the browsing information they may collect through these application buttons. These privacy policies must allow you to exercise your choices with these social networks, in particular by setting up your user accounts. If you wish to consult the list of third-party issuers and their privacy policies, you are invited to review the paragraph "Exercising your choice" below.

HOW TO CONTROL COOKIES

YOUR AGREEMENT

When you first connect to our sites, you will be asked to accept cookies.

The period of validity of this consent is 6 months maximum.

OPPOSITION TO COOKIES

You can change or decline the collection of information via Cookies by actively managing your browser settings.

• Enable or disable cookies completely;
• Delete specific cookies, which have already been saved in the browser;
• Prevent certain websites from storing cookies on your computer; or
• Block third-party cookies (when while browsing a site, cookies are stored on your computer by another site).

However, any settings changes you make, may modify your browsing and your conditions of access to certain services requiring the use of cookies.

Thus, we advise you not to refuse the use of technical cookies, which are necessary for the operation of the site and whose refusal would prevent you from browsing normally.

However, the refusal of targeting or measurement cookies only leads to the cessation of advertising on our sites or on the Internet, the latter will then no longer be adapted to your interests.

 

9. EXERCISING YOUR CHOICES

Configuring the browser software

To do this, follow the instructions given by your browser.

You can also click on the links below to access instructions from some of the most popular browsers:

Internet Explorer: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies,

Safari: http://support.apple.com/kb/PH5042,

Firefox: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies,

Opera: https://help.opera.com/en/latest/security-and-privacy/

Chrome: https://support.google.com/chrome/answer/95647?hl=fr

Mozilla Firefox: https://support.mozilla.org/fr/kb/activer-desactiver-cookies

iOS: https://support.apple.com/fr-fr/HT201265

Android: https://www.wikihow.com/Disable-Cookies#Android_Devices

Third-party cookies and pixels

Only the issuer of the third-party cookie and pixel concerned is likely to read or modify the elements contained in this cookie. These third-party cookies are subject to the privacy policies of those third parties.

To learn more and exercise your choice regarding these cookies, you can click on the following links :

• Facebook : https://www.facebook.com/about/privacy/cookies
• Twitter : https://twitter.com/privacy?lang=fr
• Linkedin: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out?trk=microsites-frontend_legal_cookie-policy

 

10. AMENDMENTS

The cookie policy may change over time. These changes will be effective immediately upon posting of the amended Cookie Policy. You are invited to regularly read the Cookie Policy for possible changes.

 

Updated version February 2024

Annex 1

Service providers

 

PROVIDERS	COUNTRY OF DATA STORED
RECHARGE	United States of America
SHOPIFY	Canada
BLOOMREACH	EU
HUBSPOT	United States of America
SUPERCO	United Kingdom
STRIPE	United States of America
ACXIOM	United Kingdom
BYRD	Austria
SQLI	France and Moroco
PayPal	United States of America